Refund and Cancellation

01Cancelling

• Cancel at any time from account settings. It takes one click, you do not have to email us, and you do not have to give a reason.
• Cancelling stops the next renewal. Your plan keeps working until the end of the period you have already paid for, and then drops to Free.
• Your styles are not deleted when a plan ends. Export or delete them whenever you want.
• If you would rather cancel by email, write to support@orasci.shop from your account address and we will do it and confirm in writing.

02Monthly plans

A monthly charge covers the month it was taken for. We do not refund part of a month that has started. Cancel before the renewal date and you will not be charged again; cancel after it and the month you have just paid for runs to the end with all features intact.

03Yearly plans — 14 days, then pro rata

• Within 14 days of the charge you can cancel for a full refund. This reflects the statutory right to cancel a distance contract under UK consumer law, and we apply it to everyone regardless of where they live.
• After 14 days we refund the whole months you have not used. Part months are not refunded. So cancelling four and a half months into a yearly plan refunds seven months.
• A month in which you exported a tech pack counts as used and is not refundable. The export is the deliverable; once you have it, you have had the thing you paid for that month.

04If the fault is ours

If the service fails in a way that stops you exporting, and we cannot fix it within a reasonable time after you tell us, we refund that period in full — no 14 day limit, no whole-month rounding and no export-month exclusion. Tell us at support@orasci.shop with your account address and roughly when it started.

05What we do not refund

We do not refund because a factory could not make the garment, quoted more than you expected, or produced a sample you were not happy with. Those outcomes sit between you and them.

This is the same point made on what this is, deliberately repeated here so nobody meets it for the first time in a dispute. A specification document records what you asked for. Whether a particular factory can make it, at what price, and how close the first sample lands, depends on their equipment, their skill and the conversation you have with them.

Also not refundable:

• Part months, on any plan.
• A month in which you exported a pack, under the pro rata calculation above.
• Accounts closed for a breach of the Acceptable Use Policy, such as using the service to copy another company’s product.
• Dissatisfaction with generated output on its own. Tell us what went wrong — we will regenerate it and, if it is our failure, refund under the section above.

06How to ask for a refund

Email support@orasci.shop from your account address with the charge date and what happened. You do not need an order reference; we can find it.

• We reply within 2 business days and decide within 5.
• Approved refunds go back to the card that paid, usually within 5 to 10 business days depending on your bank. We cannot send it anywhere else.
• If we say no, we will say why, in writing, and tell you what you can do next.

07Before you open a dispute with your bank

Please contact us first — most cases are a misread renewal date and are settled the same day. A dispute opened without contacting us may lead to the account being suspended while it is investigated, which helps nobody. Our contact details are on this page, in the footer of every page, and on the contact page.